Shipping policy

Order processing

Orders are processed after payment has been confirmed. Products may be dispatched directly by our carefully selected brand partners. If an order contains products from more than one partner, items may arrive separately and you may receive more than one delivery notification.

Delivery areas and charges

We currently deliver to United Kingdom only. Available delivery options, estimated delivery times, and charges are displayed at checkout before payment.

Delivery estimates

Any delivery timeframe shown on our website or at checkout is an estimate rather than a guarantee. We will contact you if we become aware of a significant delay. Please check that your delivery address is complete and accurate before placing your order.

Tracking and missed deliveries

Where tracking is available, we will send the details to the email address provided with your order. Customers are responsible for following any instructions issued by the carrier regarding missed delivery attempts or collection.

Delays, loss, or damage

If your order is significantly delayed, lost, or arrives damaged, please contact us at hello@nurturedpumpkin.co.uk with your order number. For damaged items, please also include photographs of the product and packaging so we can investigate promptly.